FAQ

❓ Frequently Asked Questions

🕹️ What kinds of products do you sell?
BJ’s Game Vault specializes in retro and modern video game items — including plushies, rom hack and homebrew cartridges, fan creations, accessories, and gamer memorabilia.

📦 How fast do you ship?
Most orders ship out within 1-3 business days. You’ll get a tracking number once your order is on the way! Shipping times inside the US vary from 8-12 days

🌍 Do you ship internationally?
Currently we ship only within the United States.

📬 Will I get tracking information?
Yes! All orders come with tracking details, sent to your email once your order ships.

💾 Are your cartridges new or used?
Some cartridges are new reproduction carts, some are fan-translated, and others are authentic retro releases. Check each listing description for details!

🎁 Do plushies come with tags?
Most plushies are brand new and include tags, unless noted otherwise.

🔁 What’s your return policy?
If something arrives damaged or not as described, contact us within 7 days of delivery. We’ll do our best to make it right.

🎮 Can I request a specific item?
Sure! Message us and we’ll let you know if we can track it down for you.